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Effective Date: November 1st 2024

At Reviva, we understand that sometimes circumstances change and customers may wish to cancel a recent purchase. To maintain the highest level of customer service while ensuring efficient order processing, we have outlined the following cancellation policy. By making a purchase on our website, you agree to the terms below regarding order cancellations.

1. Cancellation Eligibility

• Cancellation Window: Cancellations are only permitted if requested within 24 hours (1 day) of the original purchase. Cancellations requested after this period may not be processed, as orders are quickly prepared for dispatch.

• Pre-Shipment Requirement: In addition to the 24-hour cancellation window, the order must not have been shipped. Once an order has been shipped, cancellation is no longer possible. Customers will receive a shipment notification email, which indicates the order is already in transit and cannot be canceled.

2. How to Request a Cancellation

• Contact Information: To request a cancellation, please reach out to our customer service team at customer@tryrevivabeauty.com with your order number, full name, and the reason for the cancellation. Our team will review your request and confirm if it meets the conditions of our cancellation policy.

• Timely Notification: As cancellations are time-sensitive, we recommend submitting your request as soon as possible within the 24-hour window to allow our team to process it effectively.

3. Exceptions and Special Considerations

We understand that unexpected personal or financial circumstances may arise. While our cancellation policy strictly adheres to the 24-hour window and pre-shipment status, we remain available to discuss any unique situations that may not fall within the typical eligibility criteria.

If you experience personal, financial, or other unforeseen circumstances after the 24-hour period, please don’t hesitate to reach out to us at customer@tryrevivabeauty.com. While we may not be able to cancel the order if it has shipped, we are committed to offering support and finding potential solutions to accommodate your needs.

4. Final Policy Note

Reviva reserves the right to approve or deny cancellation requests at its discretion if they fall outside the policy terms outlined above. By placing an order, customers acknowledge and agree to this cancellation policy and its specific conditions.

For questions, assistance, or further information, please reach out to customer@tryrevivabeauty.com. We are here to help and committed to providing a positive experience for all our customers.