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Reviva Shipping Policy

Effective Date: November 1, 2024

By placing an order with Reviva, you irrevocably agree to the terms and conditions outlined in this comprehensive Shipping Policy. These terms govern all aspects of the shipping process and supersede conflicting statements.

1. Order Processing Protocols

1.1 Order Confirmation

Orders are typically processed within 2-4 business days. However, Reviva is not liable for processing delays arising from incomplete or erroneous customer information.

1.2 Verification Period

All orders are subject to a verification period during which Reviva may contact customers to resolve discrepancies. Unresponsive customers may experience processing delays, for which Reviva shall bear no liability.

2. Shipping Timelines and Conditions

2.1 Estimated Delivery Timeframes

Delivery times are approximations and do not constitute guaranteed delivery dates. Delays caused by customs clearance, natural disasters, or other unforeseeable factors shall not be grounds for refund requests. The following delivery estimates apply:

  • United States: 7-12 business days

  • United Kingdom: 8-14 business days

  • Canada: 7-11 business days

  • Australia: 8-15 business days

  • Rest of the World: 10-20 business days

2.2 Delayed Deliveries

Orders delayed beyond 35 business days from the shipment date are eligible for a formal inquiry. Customers must report such delays via email within 3 calendar days post the 35-day threshold.

3. Tracking Information

Customers will receive tracking updates via email. Reviva disclaims liability for inaccuracies in tracking updates or third-party logistics errors. Customers are advised to report discrepancies promptly.

4. Customs and Import Fees

International customers are solely responsible for customs duties, taxes, and fees. Reviva shall not entertain refund requests arising from customs-related delays or disputes.

5. Undeliverable Orders

5.1 Return to Sender

Packages returned to Reviva due to incorrect addresses or refusal to pay customs duties shall incur additional reshipping fees. Refunds for such orders are subject to deductions.

5.2 Lost Packages

Claims for lost packages must be accompanied by supporting documentation and shall be resolved at Reviva's discretion.

6. Policy Revisions

Reviva reserves the right to modify this Shipping Policy without notice. Customers are encouraged to review the terms periodically to stay informed.